Terms of Use

These Terms of Use are the contract between you and OrbitBoard. By using OrbitBoard, you agree to them. If you don't agree, please don't use the service. They cover orbitboard.ai, app.orbitboard.ai, and the boards.orbitboard.ai email-to-ticket service.

At a glance

• You must be at least 16 years old and able to enter a contract.
• You sign in with Google or GitHub. You're responsible for keeping that account secure.
• You own your content. You give us a license to host and process it solely to provide the service, including AI processing.
• Paid plans auto-renew monthly until you cancel. You can cancel anytime in your settings.
• Ontario law applies. Ontario courts have exclusive jurisdiction. Quebec consumers keep their Consumer Protection Act rights.
• The service is provided "as is." Our liability is capped at the greater of (a) the fees you paid in the last 12 months and (b) CAD $100.

1. Who we are

OrbitBoard is operated by [FILL IN: Douglas Riches], a sole proprietor based in Ontario, Canada, doing business as OrbitBoard ("OrbitBoard", "we", "us", "our"). Contact: legal@orbitboard.ai.

2. Scope

These Terms cover the marketing site at orbitboard.ai, the application at app.orbitboard.ai, the inbound email service at boards.orbitboard.ai, and any other product or service we operate under the OrbitBoard name (collectively, the "Service").

3. Eligibility

To use the Service, you must:

• Be at least 16 years old.
• Have the legal capacity to enter into a binding contract under Ontario law.
• Not be located in a country subject to applicable Canadian, US, or United Nations economic sanctions.
• Not have been previously banned from the Service.

4. Your account

You sign in to the Service using Google or GitHub. You agree that:

• The information you provide is accurate.
• You are responsible for the security of the underlying Google or GitHub account and for any activity on your OrbitBoard account.
• You may have one account per person (or one account per legal entity if you are using a Team plan on behalf of an organization).
• You may not share, transfer, or sell your account.
• You will notify us promptly at abuse@orbitboard.ai if you believe your account has been accessed without your authorization.

5. The Service

OrbitBoard provides cross-platform Kanban boards, AI-powered ticket generation, voice input and output, an inbound email-to-ticket service, and real-time collaboration features. Some features are labeled "beta" or "experimental" and are provided as-is; they may change, break, or disappear without notice.

6. Paid plans

We currently offer a free tier and intend to launch paid plans named Pro (US$9 per month per individual) and Team (US$19 per user per month). Prices and features are listed on the pricing page; we may change them with at least 30 days' notice. Until the paid plans are publicly launched, this section governs in the alternative — by signing up for a paid plan when it is offered, you agree to it.

6.1 Payment processor

Paid plans are processed by [FILL IN: Stripe, Inc. — confirm]. By subscribing, you agree to the processor's terms and authorize them to charge your payment method on a recurring basis.

6.2 Billing cycle and auto-renewal

Paid plans are billed monthly in advance. Subscriptions automatically renew for successive monthly terms at the then-current price until cancelled. We will send you a renewal reminder before each renewal where required by applicable law.

6.3 Taxes

Prices are exclusive of taxes. You are responsible for any applicable sales, use, value-added (VAT), goods and services (GST/HST), or similar taxes, which the payment processor will collect where required.

6.4 Refunds

• 14-day cooling-off period. Within 14 days of starting a new subscription (or upgrading an existing one), you may cancel for a pro-rated refund of unused time. This mirrors and extends the statutory cooling-off rights of EU and UK consumers globally.
• After 14 days, fees are non-refundable except (a) where applicable law requires a refund, or (b) where we materially reduce the features of your plan mid-cycle, in which case you are entitled to a pro-rated refund of unused time.
• Refunds are issued to your original payment method.

6.5 Plan changes

Upgrading takes effect immediately and is pro-rated for the remainder of the cycle. Downgrading takes effect at the end of the current billing cycle; we do not refund the difference.

6.6 Failed payments

If we cannot charge your payment method, we will retry over a 14-day grace period. On day 15, your account is placed in read-only hold: you can still view and export your content, but you cannot create, modify, or use AI features. We terminate the account after a cumulative 60 days unpaid.

6.7 Cancellation

You may cancel a paid plan at any time in your settings. Cancellation takes effect at the end of the current billing cycle; you retain access until then. After cancellation, your content is retained per the Privacy Policy until you delete it.

7. Your content

You retain ownership of everything you upload, create, or store in the Service ("Your Content"). You grant us a non-exclusive, worldwide, royalty-free, sub-licensable license to host, copy, process, transmit, display, and modify Your Content solely to provide the Service to you and your collaborators. This license expressly includes sending Your Content to the AI providers and other sub-processors listed in the Privacy Policy where doing so is necessary to deliver the feature you are using.

The license terminates when you delete Your Content from the Service, subject to the retention windows in the Privacy Policy and our right to retain copies as part of backups that age out on a rolling basis.

You represent and warrant that you have the rights necessary to upload Your Content, including third-party content (e.g., attachments you upload and email you forward to a board's inbound address). You are responsible for the consequences of uploading content you do not have the right to use.

8. AI features

When you use OrbitBoard's AI features (ticket generation, AI chat, voice input and output, document authoring agent, board agent, custom agents):

• AI outputs are suggestions. We do not warrant that they are accurate, complete, suitable for your purpose, or non-infringing.
• You decide. A human (you, or your collaborator) reviews and decides whether to accept, modify, or discard each AI suggestion.
• No exclusivity. AI may produce similar or identical outputs across different users. You receive no exclusivity in AI-generated content.
• You are responsible for your use of AI outputs, including verifying them before relying on them.

9. Acceptable use

Your use of the Service is governed by the Acceptable Use Policy, which is part of these Terms. Violations are grounds for suspension or termination.

10. Service availability

We aim to keep the Service available, but we provide it on a best-effort basis and do not commit to a specific uptime in these Terms. We may modify, suspend, or discontinue features. For material changes that affect a paid plan, we will provide at least 30 days' notice unless the change is required for safety, security, or legal reasons.

11. Termination

• By you. You may delete your account at any time using the "Delete my account" button in your settings. Free-tier accounts can be deleted instantly; paid subscriptions are cancelled and access continues through the end of the current cycle.
• By us. We may suspend or terminate your account if you breach these Terms or the Acceptable Use Policy, if your payment fails per §6.6, if we are required to do so by law, or if your free-tier account has been inactive for 12 consecutive months (in which case we give 30 days' notice before deletion).
• Effect. On termination, your access ends and Your Content is deleted per the retention windows in the Privacy Policy. Sections that by their nature should survive (e.g., §7 license language for backup retention, §13–§18) survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR COMPLETENESS OF AI OUTPUTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

This section does not exclude or limit any warranty or right that cannot be excluded or limited under the laws of Ontario (including the Consumer Protection Act, 2002), Quebec (Consumer Protection Act), or other applicable consumer-protection laws (including, for EU and UK consumers, statutory rights under their local laws).

13. Limitation of liability

To the maximum extent permitted by applicable law:

• Our total cumulative liability to you arising out of or related to the Service or these Terms is limited to the greater of (a) the fees you paid to us in the 12 months preceding the event giving rise to the claim, or (b) CAD $100.
• We are not liable for indirect, consequential, special, incidental, exemplary, or punitive damages; for lost profits or revenue; or for loss or corruption of data beyond restoration from our backups.

These limits do not apply to: (i) liability for fraud or willful misconduct, (ii) liability that cannot be excluded under applicable law, or (iii) your obligation to pay fees you owe us.

14. Indemnity

You agree to indemnify and hold harmless OrbitBoard, its operator, and their agents from any third-party claim, demand, loss, or expense (including reasonable legal fees) arising out of: (a) Your Content, (b) your use of the Service, or (c) your breach of these Terms or the Acceptable Use Policy. We will tell you promptly about any such claim, and you may participate in the defense at your expense.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario, Canada and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules. The courts located in Toronto, Ontario have exclusive jurisdiction over any dispute, subject to the carve-outs below.

Informal resolution first. Before starting any legal proceeding, you agree to send a written description of the dispute to legal@orbitboard.ai and to attempt in good faith to resolve it informally for 30 days.

No class actions. To the maximum extent permitted by applicable law, disputes will be resolved on an individual basis; class, collective, and representative actions are not permitted.

Quebec consumers. If you are a consumer resident in Quebec, you retain all rights you have under the Quebec Consumer Protection Act and may bring proceedings in Quebec courts as required by Quebec law.

EU and UK consumers. If you are a consumer resident in the EU or UK, you retain the right to bring proceedings in the courts of your country of residence and to rely on mandatory consumer-protection rules of that country, to the extent they offer you stronger protection than these Terms.

16. Changes to these Terms

We may update these Terms from time to time. We track changes with a version number (see the header above).

• Material changes require 30 days' advance notice by email and re-acceptance the next time you sign in.
• Minor changes (clarifications, typos) are posted with a new version number and no separate notice.

If you do not accept a material change, you may delete your account before it takes effect.

17. Miscellaneous

• Severability. If a provision of these Terms is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms or your account without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets; we will notify you.
• Force majeure. We are not liable for failure or delay caused by events outside our reasonable control.
• Entire agreement. These Terms, the Privacy Policy, the Cookie Notice, and the Acceptable Use Policy are the entire agreement between you and us regarding the Service and supersede any prior agreements.
• Notices. We send legal notices to the email address on your account. You send legal notices to legal@orbitboard.ai, or by postal mail to [FILL IN: Ontario mailing address].

18. Contact

Legal questions and notices: legal@orbitboard.ai.

Postal mail:

[FILL IN: Douglas Riches] d/b/a OrbitBoard [FILL IN: Ontario mailing address]