Acceptable Use Policy
This Acceptable Use Policy ("AUP") defines what you may and may not do with OrbitBoard. It is part of the Terms of Use. Violating the AUP can result in suspension or termination of your account.
1. Purpose
We want OrbitBoard to be a safe and useful place to work. This AUP sets the line.
2. Prohibited content
You may not use OrbitBoard to upload, store, send, share, or generate content that is:
- Illegal under the law of Canada, your country of residence, or the country the content is sent to.
- Infringing — content that violates someone else's intellectual property rights, trademarks, publicity rights, trade secrets, or confidentiality obligations.
- Child sexual abuse material (CSAM). We have zero tolerance. We will immediately delete the content, terminate the account, preserve evidence for law enforcement, and report it to the National Center for Missing & Exploited Children (NCMEC) and the Canadian Centre for Child Protection (Cybertip.ca).
- Hateful, harassing, or threatening — including hate speech targeting protected groups, incitement to violence, doxxing, stalking, or non-consensual intimate imagery.
- Malicious — malware, exploits, phishing kits, or instructions for creating them.
3. Prohibited behavior
You may not use OrbitBoard to:
- Send or facilitate unsolicited commercial electronic messages ("spam"). This is especially relevant to the inbound-email-to-ticket feature: do not use a board's inbound address to relay unrelated mail or to circumvent CASL.
- Reverse engineer, decompile, or disassemble the Service, except where applicable law expressly permits it despite this restriction.
- Scrape, mirror, or extract data from the Service through automated means beyond what our public API documents and supports.
- Circumvent rate limits, security measures, plan restrictions, or another user's privacy or sharing settings.
- Attack the Service or third parties — including denial-of-service, intrusion attempts, credential stuffing, or any use of the Service as a relay for attacks on others.
- Misuse AI features to generate any of the prohibited content in §2 or to violate any law.
4. Compliance with law
You are responsible for using OrbitBoard in compliance with all laws that apply to you, including export-control, sanctions, anti-spam (e.g., CASL in Canada, CAN-SPAM in the US), data-protection, and consumer-protection laws.
5. Enforcement
We respond to AUP violations in escalating steps, depending on severity and intent:
- Warning — notice of the violation and a chance to fix it.
- Temporary suspension — read-only access until the issue is resolved.
- Permanent termination — account closed; content removed per the Privacy Policy retention windows.
- Legal action and law-enforcement referral — for severe violations, ongoing attacks, or criminal conduct.
For CSAM, credible threats of violence, or active attacks against the Service or third parties, we may skip directly to termination and law-enforcement referral, and we may preserve content as required by lawful process.
6. Reporting abuse
If you see something that violates this AUP, please report it to abuse@orbitboard.ai. Please include:
- The URL or board address where the content appears.
- A description of the violation.
- Your contact information so we can follow up (we keep this confidential).
We acknowledge reports within 5 business days.
7. Changes to this AUP
We may update this AUP from time to time to address new threats and abuse patterns. Material changes are posted with at least 30 days' notice; minor changes are posted with a new version number.